Something not working?

support@climbkaizen.com

It is one person, so it is not instant. Tell us what you were doing, what you expected, and what happened instead. If it is about a specific session or workout, the date is enough for us to find it.

There is a faster way from inside the app. The butterfly, beside the navigation on the web and in the account sheet on the phone, sends a report with a screenshot or a recording if you want to attach one. A screenshot shows what was on your screen, and you can hide parts of it first. We add nothing from your check-ins or your cycle.

Either one reaches a person, and you can use whichever you prefer. This page is our point of contact for anyone who uses Climb Kaizen, under Article 12 of the EU's Digital Services Act.

Are you a rightsholder, or an authority? A legal notice about content — including one under Article 16 of the EU's Digital Services Act — goes through a separate form, at legal notices.

• Export everything. Preferences, in the app. CSV or JSON, one press, whether or not you are paying.
• Delete your account. Preferences, on the phone and on the web, or the delete-account page. It removes the account and its data. If you would rather a person did it, write to us.
• Delete body measurements or cycle data on their own, without deleting the account. Preferences, each separately.
• Reset a password. The sign-in page, under the password field.
• Cancel a subscription. On your subscription page in the app, wherever you are. A plan bought through Apple: in Settings on your iPhone or iPad, under your name, then Subscriptions.

• Privacy policy: what we collect, what we never do with it, and who processes it.
• Consumer health data: what we do with body measurements and cycle tracking.
• Terms of service: the agreement, including the part about climbing being dangerous.
• Pricing: what a subscription buys, and the long list of things that stay free.

If something is broken, telling us is the fastest way it gets fixed.